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Terms
SERVICE TERMS AND CONDITONS
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ERMS OF SERVICE FOR Unlimited Pakistan
Calling.com CALLING SERVICE
These Terms of Service constitute the
agreement ("Agreement") between Unlimited
Pakistan Calling ("we", "us", "Unlimited
Pakistan Calling") and the user ("you",
"user" or "Customer") of Unlimited
Pakistan Calling calling services and any
related products or services ("Service").
BY ACTIVATING OR USING THE SERVICE, YOU
REPRESENT THAT YOU ARE OF LEGAL AGE TO
ENTER INTO THIS AGREEMENT AND THAT YOU
HAVE READ AND UNDERSTAND FULLY THE TERMS
AND CONDITIONS OF THIS AGREEMENT.
1. Customer Information.
The customer is responsible to communicate
or maintain his/her contact information
and address current in the Unlimited
Pakistan Calling database. This can be
either done by the customer
himself/herself by visiting his/her
account at www../ or by calling Unlimited
Pakistan Calling Customer Support.
2. Service Outages. Customers
existing third party provided
telephone/cell phone services are used to
deliver Unlimited Pakistan Calling Pin
less service. So normal functioning of
customers local telephone or cellular
service is a pre-condition for accessing
all Unlimited Pakistan Calling services.
3.
Availability of the Service.
Unlimited Pakistan Calling Pin less
service is currently available to make
ONLY outgoing overseas calls from within
the USA and Canada. All accounts have
unlimited usage based on normal personal
calling of any caller . Normal calling is
defined as person who calls 15 times a
week to Pakistan and speaks for no more
than 30 minutes each time. Unlimited
Pakistan Calling is based on giving a
caller an unlimited usage based on no per
minute billing and based on 2 times the
normal calling by a user. This gives a
person enough time to make use of a
service far beyond the normal usage
scenario. If a customer is using higher
than normal usage or is abusing the
service based on more than 3 times the
normal usage then such customer may be
permanently banned from the service. We
do consider for occasional higher usage
during holidays and special circumstances.
Such discretions is solely decided by
Unlimited Pakistan Calling.. Customer
using excessively may also be upgraded to
a business plan if they conduct business
on a personal calling plan. Unlimited
Pakistan Calling is here to protect the
integrity and quality of its network and
will do and take all necessary steps to
block any unwarranted abuse of its
service. It is totally at the desecration
of Unlimited Pakistan Calling to determine
who is abusing the service and if they
should be banned from usage or not.
Unlimited Pakistan Calling reserves the
right to act without notice to block such
users in order to keep the high
availability of the service by its other
users.
4. Unlimited Pakistan Calling Pin
less Calling Service is Not a
Substitute for Your Local Telephone
Service. Unlimited Pakistan Calling Pin
less service is NOT a substitute for
customers local telephone service and so
Unlimited Pakistan Calling service does
NOT support 911 emergency calling facility
on our Access Number Calling Plans .
5. Service Distinctions. Important
distinctions exist between traditional
telecommunications service and the pin
less service offered by Unlimited Pakistan
Calling. The service is subject to
different regulatory treatments compared
to pure telecommunications service. This
treatment may limit or otherwise affect
your rights of redress before regulatory
agencies.
6. Payment/Recharge.
Unlimited Pakistan Calling Pin less
service is a pre-paid long distance
service ONLY and is available as long as
there is payment in full made for the
service period in advance and the user
agrees to the terms and conditions of the
service. Your credit card on file will be
charged automatically on the same day you
signed up for the service. Your changes
in any card should be made 5 days before
recharge date.
7. Customers card that declines
on the recharge date will be deactivated
and reactivation fee will be charged for
$20 to reactivate the account .
8. We do not provide call details
online or as a bill for user
viewing purpose since this is not a per
minute service we only can give upon
written request total minutes used in a
given timeframe and total numbers of
unique calls made . In any case call
details are not available only for past 60
days.
9. Cancelation and Refund Policy.
In case the customer wants to close
his/her Unlimited Pakistan Calling account
in first 30 days of service then Unlimited
Pakistan Calling will refund any unused
portion of the customers credit balance
less any activation fee paid. This is
applicable for initial payment only.
Cancelation in middle of a service period
will be charged for the full month of
service and no further charge will be made
to the account. All other service
cancelation should be done 5 calendar days
before the next billing cycle starts. All
cancelation should be done either by email
or in writing or by logging in to your
online account management cancelation in
other way will not be counted.
10. Rate Change Notification. Rate changes
may occur without any prior notice.
However all rate changes will be posted on
the web site http://www../plans.php for
customer information. Customers are
advised to monitor rates on the web from
time-to-time.
11. Access Numbers. Local access to all
markets is NOT available i.e. local number
access to all customers can not be
ensured. If the customer is not covered by
local access numbers he/she is advised to
use phones/cell phones those have nation
wide free dialing to access Unlimited
Pakistan Calling service . Charges for
calling the local access number to use the
the unlimited service is not the
responsibility of Unlimited Pakistan
Calling .com
12. Toll Free Access is not available at
this time only local numbers in area we
have network is available please see FAQ
section at http://www../faq.php.
13. Change of Account Number.
The account number is the customers first
registered telephone number and it can not
be changed by the customer. Customer
subscribing to the unlimited services to
all destinations can not change a
registered number for the first 30 days of
the account activation. In Six month
customer is allowed to change number 1
time only. If customer wants to change
number more than 1 time in six month there
will be activation change fee of $20 per
change each time. If your registered phone
number is not in service or disconnected
then such number has to be out of service
in order to change it. Unlimited service
is not meant for sharing and that is why
changes are not allowed
14. Charges and Fees/Taxes. Unlimited
Pakistan Calling service rates do not
include any duties, sales, use, value
added, excise, federal, state, local,
public utility or other taxes. All such
taxes if applicable shall be charged to
the customer along with the charge for the
calls made unless the customer provides
Unlimited Pakistan Calling with an
appropriate exemption certificate.
(a) There is NO connection fees,
and account maintenance fees there is no
contract or commitment to service unless
provided in the Unlimited Monthly plan
only's description. On certain
plans Monthly, bi-monthly, weekly or other
maintenance fees & taxes may apply and
such fees may change from time to time as
seen fit by seller.
(b) Payphone Service not offered on
unlimited plans
15. Quality/Connectivity and
Billing Issues. The Unlimited
Pakistan Calling Pin less service is an
Information Service based on VOIP and
Digital technology and is provided on BEST
EFFORT basis. Unlimited Pakistan Calling
does NOT guarantee the quality of such
VOIP service to match that of conventional
circuit switched PSTN service because that
is technically infeasible. It is important
that the customers be aware of this
distinction. Customers must dispute any
charges for the services used in writing
(email accepted) to Unlimited Pakistan
Calling within thirty (30) days of the
date of the charge or the customer waives
any objection. Written statements
disputing charges must be sent to: Billing
Department, Unlimited Pakistan
Calling.com, 18352 Dallas Parkway # 370 ,
Dallas , Tx 75287 USA. Credit Card
changes can be submitted 5 days before end
of the billing cycle and any new card
number will be effective form the next
billing cycle.
16. Reporting an Unresolved Charge
Dispute with Credit Card Company.
While great care has been taken in the
development of Unlimited Pakistan Calling
Pin less system to avoid such situation,
we recognize our valued customer right to
report unresolved disputes on charges to
his/her credit card company. However we
strongly suggest the customer to view
his/her purchase activity online and
crosscheck with relevant credit card bill.
Unlimited Pakistan Calling sincerely
wishes to maintain good and lasting
relationship with its valued Customer and
so it is advised that the customer discuss
the transactions in question with
Unlimited Pakistan Calling through
Customer Support by email at
support@unlimitedPakistancalling.com
first. Unlimited Pakistan Calling
maintains detailed log on every call made
and every payment transaction by every
customer for one full year. So we do not
see any reason for any dispute not being
solved by mutual discussion. If in case of
dispute based on incorrect information is
reported by the customer to its credit
card company and is proved to be so, the
customer agrees to be charged a $55.00
processing fee per erroneous dispute from
his/her credit balance with Unlimited
Pakistan Calling. In case of shortage of
fund in customer account the balance may
be collected from the customer through
legal action, if needed. Excessive number
of disputes may result in the cancellation
of the customer account.
17. Use of Promotion Code to Open
Account and Privacy. By
entering/using a promotion code of a
referrer while opening Unlimited Pakistan
Calling account you understand that the
specific referrer, if he happens to be a
Unlimited Pakistan Calling marketing
partner, will have access to certain
information on your account like name,
email address, Unlimited Pakistan Calling
account telephone number, recharge dates,
and amounts. Unlimited Pakistan Calling
marketing partners are legally bound to
handle such information with strict
confidentiality.
18. Callers may be presented with
promotional offers thru email,phone and by
calling services purchased. Users
expreslly agree to allow to conduct thsi
activaity to make the offers on this
webiste avilable at this specail rates. |
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